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7 Days Return Policy
At The Antiq, we take pride in the craftsmanship of our leather stationery products and strive to ensure every customer is completely satisfied. If, for any reason, you are not fully happy with your purchase, we offer a 7-day return policy from the date of delivery.
The item must be unused, in its original packaging, and in the same condition that you received it.
The return must be initiated within 7 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.
Personalized or custom-made products
Items purchased during sale or clearance events (unless damaged or defective)
Products that show signs of use or wear
Our team will review your request and provide return instructions.
Ship the item to the address provided. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days.
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.
Eligibility for Returns
To be eligible for a return:The item must be unused, in its original packaging, and in the same condition that you received it.
The return must be initiated within 7 days of receiving your order.
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Personalized or custom-made products
Items purchased during sale or clearance events (unless damaged or defective)
Products that show signs of use or wear
How to Initiate a Return
Email us at support@theantiq.com with your order number and reason for return.Our team will review your request and provide return instructions.
Ship the item to the address provided. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refund Process
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 7-10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost.
